We use a return period of 10 days during which the customer may return his or her package without giving any reason. These 10 days start when the package is received. Please note that the return shipment must be sent back to us within these 10 days.

Return Conditions

All returned items must be unworn and in pristine condition with all the tags still attached.

For items purchased in the sale, SITY’s ESSENTIALS does not offer the possibility for a refund. These items can only be exchanged for another item from the collection or can be redeemed for store credit.

Shipping costs are not refundable.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page.

We strive to process and ship orders promptly within 72 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving dispatch of the email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our partners’ delivery website.

Once you’ve sent your items back to us, you should receive your refund within 10 business days after the items have reached our warehouse. You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse.

The 10- business day processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3-5 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please email sitysessentials@gmail.com.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, IDEAL and Ban Contact

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Afterpay: With After pay, you can buy now and pay later, with Klarna and Clear pay with no interest or fees when you pay on time.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.

If the item(s) are not to your liking, you can always return them within 10 days